1ee Frequently Asked Questions

Visit 1ee.asia and click the registration button. Fill in your full name, date of birth, email address, and Pakistani mobile number. You must be 18 years of age or older to register. Once submitted, verify your email and mobile number to activate your account and gain access to deposits and gameplay.

1ee requires a clear photo of your valid Pakistani CNIC (front and back) and a selfie holding the CNIC. For larger withdrawals, a proof of address may also be required – such as a utility bill from K-Electric, SNGPL, or LESCO, or a bank statement from HBL, UBL, Meezan Bank, or Bank Alfalah dated within the last three months.

No. 1ee strictly allows one account per person. Creating duplicate accounts – even under a different email or mobile number – is a violation of the Terms and Conditions. If multiple accounts are detected, both will be suspended and any balances may be voided. Always use your single registered account for all activity.

Click the "Forgot Password" link on the 1ee Login page and enter your registered email address. You will receive a password reset link within a few minutes. Check your spam or junk folder if it does not arrive. If you still cannot access your account, contact 1ee support at [email protected] with your registered username.

Send an account closure request to [email protected] with the subject line "Account Closure Request" from your registered email address. 1ee processes closure requests within 5 business days. Any verified real-money balance remaining in your account will be returned to your registered payment method. Uncleared bonus funds are forfeited upon closure.

Log in to your 1ee account and go to the Cashier section. Select JazzCash as your deposit method, enter the amount in PKR (minimum Rs 200), and enter your JazzCash mobile wallet number. Confirm the transaction in your JazzCash app when prompted. JazzCash deposits are typically credited to your 1ee account within minutes.

The minimum deposit on 1ee is Rs 200 per transaction, regardless of the payment method used. This applies to JazzCash, Easypaisa, bank transfer, Visa, Mastercard, and USDT. There is no maximum deposit limit imposed by 1ee, though individual limits from your bank or mobile wallet provider apply independently.

For fully KYC-verified accounts, Easypaisa withdrawals on 1ee are typically processed within 15 minutes of approval. If your account is pending KYC verification, the withdrawal will be held until verification is complete. Bank transfer withdrawals take up to 24 business hours. USDT withdrawals are processed within approximately 1 hour.

1ee does not charge any internal fees on deposits or withdrawals. However, your payment provider – JazzCash, Easypaisa, HBL, UBL, or your card issuer – may apply their own transaction fees or exchange-rate margins independently. Check with your bank or wallet provider for their specific fee structure before initiating a transaction.

No. 1ee requires withdrawals to be sent back to the same payment method used for your most recent deposit where technically possible. This is an anti-money-laundering requirement. The payment account must be registered in your own name – withdrawals to third-party accounts are not permitted under any circumstances.

1ee offers a wide selection including live casino tables (baccarat, roulette, blackjack, Andar Bahar), JILI slots, PG Soft slots, and other popular game providers. You can also play table games, card games, and fish shooting titles. The full games library is accessible from the 1ee Casino and Slots sections after logging in.

Yes. 1ee's Cricket Betting section covers Pakistan Super League (PSL) matches, international Test series, ODIs, T20Is, and other major tournaments. You can place pre-match bets and in-play bets on markets including match winner, top batsman, total runs, and more. All cricket betting is available in PKR.

Yes. 1ee is fully optimised for mobile browsers on both Android and iOS devices. The platform runs in your mobile browser without requiring a separate app download. All games, the cashier, and account management features including JazzCash and Easypaisa deposits work seamlessly on mobile screens.

RTP percentages vary by individual game and are published in each game's information panel within the 1ee Casino and Slots lobby. Most JILI and PG Soft slots on 1ee feature RTPs between 95% and 97%. RTP is a theoretical long-term average – individual session results will vary. Slots are entertainment products, not income sources.

All casino and slot games on 1ee use certified random number generation (RNG) provided by the respective game studios. Game outcomes are independently generated and not influenced by previous results or account balance. 1ee does not modify game mechanics. RNG certification details are available within individual game information panels.

1ee offers a welcome bonus for new registrations – the exact percentage and maximum PKR amount is displayed on the promotions page at the time of your first deposit. Welcome bonuses are subject to wagering requirements, eligible game restrictions, and an expiry period stated in the specific offer terms. Read the full bonus terms before claiming.

A wagering requirement is the number of times you must bet your bonus balance before it becomes withdrawable. For example, a Rs 1,000 bonus with a 20x wagering requirement means you need to place a total of Rs 20,000 in eligible bets before the bonus converts to withdrawable funds. Wagering requirements and eligible games are specified in each offer.

No. Bonus funds cannot be withdrawn directly. They must first meet the wagering requirements stated in the offer terms. Only once wagering is complete does the qualifying amount transfer to your real-money balance and become eligible for withdrawal. Some offers also impose a maximum withdrawal cap on winnings generated from bonus funds.

Yes. 1ee has a Rewards programme that gives players points for real-money betting activity across slots, live casino, and cricket betting. Points accumulate over time and can be redeemed for bonuses or other benefits. Visit the Rewards section on 1ee for current tier details, point rates, and redemption options available to Pakistani players.

The minimum age to register and play on 1ee is 18 years. This is a strict policy enforced through CNIC-based KYC verification. Any account found to be operated by or on behalf of a minor will be suspended immediately and the matter may be referred to relevant authorities. 1ee takes underage gambling prevention very seriously.

Log in to your 1ee account, go to Account Settings, and select the Responsible Gaming tab. Choose Self-Exclusion and select your preferred duration: 6 months, 1 year, 3 years, or permanent. Self-exclusion activates immediately with no delay. It cannot be reversed before the minimum period ends. You can also email [email protected] to request immediate account suspension.

Yes. 1ee provides daily, weekly, and monthly deposit limits as well as session loss limits, all configurable from Account Settings under Responsible Gaming. Limits take effect immediately. Any request to increase a limit has a mandatory 72-hour waiting period to prevent impulsive decisions. Decreases take effect instantly.

If gambling is no longer fun and has started affecting your finances, relationships, or mental wellbeing, act immediately. Use 1ee's self-exclusion tool in Account Settings to block access to your account. You can also contact 1ee support at [email protected] to request a manual account suspension. Seeking help early makes recovery much more manageable.

1ee uses TLS encryption for all data in transit and encrypted storage for sensitive documents including KYC files. Employee access to personal data is restricted on a need-to-know basis. 1ee does not sell your data to third parties. Full details are available in the 1ee Privacy Policy, including your rights of access, correction, and deletion.